Job Description
*Why Join Us?**
We are a well-established, family-owned business that has been serving our community since 1977. We are committed to continuous improvement and fostering a people-first culture. Plus, working just a block from the beach is an added perk!
**Job Summary**
As a Hospitality Services Vacation Planner, your primary responsibility will be to maximize reservations using effective selling techniques. We are looking for someone who is courteous, self-motivated, and detail-oriented.
**Key Tasks and Responsibilities**
- Book new reservations and modify existing ones using NAVIS CRM and Escapia
- Provide property options and information via phone, email, web-based chat, and outbound follow-up
- Assist, respond, and follow up with guests who have existing reservations via phone and email
- Answer phone calls and emails clearly and professionally
- Maintain current and potential guest profile information
- Offer concierge services with general knowledge of the city, including restaurants, directions, and entertainment
- Complete general office duties such as collating mailings and guest arrival packets, and keeping personal and shared spaces organized
- Deliver exceptional customer service and first impression management for all guests, owners, and vendors
- Cooperate with all other departments to answer inquiries and resolve customer issues
- Assist all departments and outside vendors as needed
- Manage daily correspondence and operational tasks to exceed customer expectations and expand the client base
- Complete departmentally shared tasks as assigned
- Treat all prospective guests, current guests, and associates with the utmost courtesy and professionalism at all times
- Perform other duties as assigned
We recognize that people bring a wealth of experience and talent beyond just the technical requirements of a job. If your experience is similar to what you see listed here, we encourage you to apply.
**Work Schedule**
This position follows a Tuesday-Saturday shift with Sunday and Monday off, with the potential for hybrid remote work up to two days per week.
**Compensation and Benefits**
- Base rate of $15.00/hour + commission
- Health, Vision & Dental insurance
- 401(k) with Employer Matching
- Employee Assistance Program
- Annual Paid Time Off
- Birthday Off PTO Benefit
- Paid Holidays
- Mileage Reimbursement
- Professional Development Reimbursement
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.
Employment Type: Full-Time
Salary: $ 15.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Remote job, Shift work, Weekend work, Sunday, Saturday, 2 days per week,