Hiring for Incident Manager || Lansing, MI - Onsite || Full Time Position Job at PSRTEK, Lansing, MI

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  • PSRTEK
  • Lansing, MI

Job Description

Job Role: Major Incident Manager

Location : Lansing, MI (Day1 Onsite)

Mode of Hire: Full Time

Job Description :

Major Incident Manager is responsible for the end-to-end management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others)

Responsibilities:

  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
  • Matrix management of people, processes and resources including third parties including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources

Job Tags

Permanent employment, Full time,

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