Desktop Support Technician Job at SpikeIT Global Solutions, Inc., Trenton, NJ

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  • SpikeIT Global Solutions, Inc.
  • Trenton, NJ

Job Description



 

Job Description



Job Description

: We are seeking a Desktop Support Technician to provide hands-on technical support for in-house teams. This 100% onsite role involves resolving helpdesk tickets, troubleshooting hardware/software issues, and ensuring seamless desktop system operation. Candidates must have strong customer service skills and expertise in Windows-based systems, Dell hardware, and Office365.

 

Key Responsibilities:

  • Provide deskside support for PCs, laptops, tablets, and peripherals.
  • Troubleshoot Windows 10/11, Dell hardware, and peripheral issues.
  • Support Office365 (Teams, Email, OneDrive, SharePoint).
  • Image and deploy computers using SCCM; encrypt drives with BitLocker.
  • Set up workstations (PCs, monitors, phones, software, accounts).
  • Resolve network, software, and printing issues.
  • Use remote tools (e.g., Quick Assist, GoToAssist) for support.
  • Escalate urgent issues and redirect non-deskside problems.
  • Collaborate with vendors to resolve technical issues.
  • Prepare activity reports.

 

Required

Qualifications

:

  • 5+ years of experience in:
    • Hands-on deskside PC/laptop/tablet support.
    • Troubleshooting Windows 10/11 and Dell hardware.
    • Supporting PC peripherals and Microsoft Office Suite.
    • Imaging computers with SCCM and setting up workstations.
    • Using remote assistance tools (Quick Assist, GoToAssist).
    • Supporting Office365 applications.
    • Customer service skills.

Additional Information



All your information will be kept confidential according to EEO guidelines.

Job Tags

Contract work, Work at office, Remote work,

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