Job Description

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status

Exempt

Summary

This position is responsible for the accurate review and authorization of dealer warranty claims to ensure compliance with KMA Service Policy & Procedure and/or as directed by management. This position directly provides dealer support and direction to dealers with warranty repairs that impact Kia customers in addition to alerting management of any issues with KMA Service policy that can negatively impact dealers or customers. 

 

Major Responsibilities

1st Priority - 70%

Timely & accurate dealer warranty claims review/adjustment in accordance with KUS Service Policy & Procedures, Warranty Claims Manual process and procedures and general service operations procedures. Support dealer training activities and Dealer Labor Rate/Parts Mark up requests.

2nd Priority - 20%

Analysis & Reporting – Development of warranty data analytics to identify opportunities for improvement of warranty claim submission processes, recovery, reduction of excessive or unnecessary warranty expense and other necessary reporting to management on a regular basis and/or as directed by management. 

Use data analytics as the basis for business change, presenting evidence-based recommendations for improvements 

Support KUS payment recovery activities (KUS Submission and re submission) and analyze claim returns and unrecovered expenses for resubmission.

Education/Certification

• A BS Degree in a technical field or equivalent experience. Masters encouraged.

Overall Experience

• A basic knowledge of automotive systems, component operation and repair is highly desired
• Data analytics background – Power BI or equivalent.
• Dealership fixed operations knowledge of warranty processing and guidelines
  
   

Directly Related Experience

• Two years of warranty/ service department support in an automotive manufacturer/distributor environment preferred
• Ability to analyze and report on claim data to identify trends and areas for improvement.
• Versed in tracking of OEM warranty data, report generation, accrual estimates and use of Continuous improvement process tools.
• Data Analytics experience. 

Other Requirements:

• May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
• Occasional travel may be required domestically and/or internationally
• Perform other duties as assigned

Skills

Warranty and CRM systems software knowledge (WebDCS, AS400, Siebel, KGIS, EPC, WIN)

MS Office proficiency (Word, Excel, PowerPoint), Sharepoint is a plus

Experience using publication software (Adobe products) preferred

High level organizational, planning and analytical skills

Must have excellent verbal and written communication skills

Critical thinking and problem-solving acumen

Competencies

Care for People

Empower People to Act

Chase Excellence, Every Day

Move Further, Together

Dare to Push Boundaries

Adapting to Change

Championing Customer Needs

Communicating Effectively

Delivering High Quality Work

Entrepreneurial Thinking

Managing Resources

Pay Range

$59,725.00 - $79,996

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

Equal Employment Opportunities

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUS EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer : The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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