Join a passionate remote team that values customer care! As a Call Center Agent, you’ll support customers, solve challenges, and make a difference—all from the comfort of home.
Your Mission: Day to Day Responsibilities
* Handle a high volume of inbound calls, providing efficient and caring customer service for inquiries (90% of the role).
* Manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions.
* Provide clear and persuasive information about our storage solutions to potential customers.
* Use active listening to address concerns, overcoming obstacles to achieve positive outcomes.
* Maintain accurate customer records in CRM and document all interactions.
* Foster long-term customer relationships, supporting the growth of our business.
Your Toolbox: Skills to be Successful
* 2+ years of experience in a call center, with a strong focus on inbound calls.
* Proven ability to handle high call volumes and deliver exceptional service in a fast-paced environment.
* Excellent communication skills and the ability to connect with people from diverse backgrounds.
* High attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
* Critical thinking skills with a problem-solving mindset, able to resolve issues efficiently.
* Ability to work flexibly, including almost all weekends, with a schedule provided 2 weeks in advance. This is a standard 5-day workweek role, with 2 days off during the week to ensure work-life balance.
Your Perks: What's in it for you
* Working completely remote
* Location independence
* 15 Paid leave days
* Quarterly bonus
* Weekend Bonus
* Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
* Long-term position with the opportunity to grow in a stable and growing Agency
* Great opportunity to grow
* You’ll be joining a high-level and fast-paced team
Why Adaptive Teams?
At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.
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