Job Description

WellHaven Pet Health is built on a foundation of Well People Well Pets Well Practice and Well Community its the heart of everything we do. With over 40 hospitals and growing we are committed to supporting our teams with a positive culture strong mentorship and opportunities for growth. Our collaborative team-centered approach ensures that both pets and people receive the care and support they deserve. Join us in shaping the future of veterinary medicine - Come Grow with Us!

Job Summary

The Veterinary Assistant plays a crucial role in supporting veterinarians and veterinary technicians ensuring the well-being of pets educating clients and maintaining the highest standards of veterinary care.

Key Responsibilities

Main Accountabilities:

• Demonstrate proficiency in applying technical skills acquired through education and experience which includes expertise in surgery dentistry laboratory procedures venipuncture proper restraint techniques and strict adherence to established protocols for maintaining a sterile and safe environment
• Contribute to the day-to-day efficiency and smooth operation of the hospital
• Utilize exceptional communication skills to engage with team members and clients effectively
• Maintain thorough and accurate medical charting for all patients consistently meeting hospital quality control standards
• Educate clients about Wellness Plans offering guidance on pet care and overall health as appropriate
• Assume responsibility for select reception duties such as answering phone calls scheduling appointments and facilitating patient intake and discharge
• Obtain pertinent medical history and patient information
• Assist in managing hospital supplies including inventory tracking and restocking as necessary
• Ensure the completion of all assigned hospital duties before the end of each shift
• Act as an advocate for the overall success and performance of the hospital

Customer Service Delivery:

• Consistently provide professional efficient and exceptional service
• Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients
• Effectively adapt to individual clients and their needs
• Effectively resolve customer complaints as appropriate

Other:

• Adhere to OSHA standards and regulations as outlined in company policies
• Ability to perform other job duties as assigned

Required Skills and Knowledge

Ability to:

• Enhance and acquire new veterinary technical skills such as proficiency in anesthesia surgical assistance and dentistry
• Work independently and exercise good judgment
• Multi-task effectively
• Remain action-oriented and effectively set priorities
• Work well in an extremely fast-paced work environment remaining calm and resilient
• Exhibit proactive initiative in addressing tasks and challenges as they arise
• Complete work maintaining a high level of accuracy while managing constant interruptions
• Learn new computer software systems (EMR Scheduling etc.)
• Provide a high level of accountability

Experience/Knowledge in:

• Handling dogs cats and exotic animals
• Providing basic animal care such as feeding bathing grooming and monitoring for signs of distress or illness
• Common medical procedures including administering medications wound care and assisting with diagnostic tests

Demonstrates:

• Strong customer service focus while effectively adapting to individual clients and their needs
• Excellent communication skills and the ability to manage a variety of emotional situations remaining empathetic compassionate and approachable

Education and Experience

• High School Diploma or equivalent
• 6 months of experience in the veterinary industry
• Completion of an NAVTA-approved veterinary assistant program or an equivalent combination of education training and experience that demonstrates the necessary knowledge skills and abilities (preferred)

Work Location Environment and Physical Requirements

• The Vet Assistant position is performed onsite at our hospital or at an approved offsite event location. Remote work is not available for this position
• Hospital environment includes limited space smells from pet waste and noise (barking etc.)
• Schedules may include 10 hour shifts Saturdays evenings and holidays
• Good hand-eye coordination arm-hand-finger dexterity with the ability to reach and grasp and visual acuity to use a keyboard operate equipment and read information
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus
• Ability to lift 50 pounds
• Able to stand walk stoop kneel crouch and climb
• May routinely be exposed to pets that may bite or scratch biological hazards anesthesia medications (smells) radiation if near an Xray machine prescription medications including controlled substances

Additional Information

Our hospital is part of the WellHaven Pet Health (WellHaven) network of hospitals. This allows us to have a more extensive and stronger support system connecting with other hospitals in the area while remaining autonomous.

WellHaven helps veterinarians and their teams succeed both personally and professionally. We value our medical teams and strive to support each team member each and every day. Our focus on personal growth practice support and life balance frame the relationship we want to have with our hospital teams. This people-first approach has made a considerable difference in the lives of our teams clients pets our communities and the health of our hospitals.

Weve been recognized in Inc. Magazine for making a difference in our community and in Forbes for being named one of Americas Best Startup Employers. It is an exciting time to be part of the WellHaven team and an excellent time for you to consider joining us!

Please learn more about WellHaven at .

WellHaven Benefits

WellHaven offers competitive pay and a great benefits package.

Please review our benefits package at:

Commitment to Diversity

WellHaven is an Equal Opportunity Employer. WellHaven is committed to complying with all applicable federal state and/or local laws prohibiting discrimination based on race color creed religion national origin sex (including transgender status) marital status familial status status with regard to public assistance disability genetic information sexual orientation age military or veteran status membership or activity in a local human rights commission or any other status protected by law.

In accordance with federal state and local law WellHaven may provide reasonable accommodation to known physical or mental limitations of applicants during the hiring process unless the accommodation would impose an undue hardship on WellHaven. For more information please contact WellHaven HR at

Pay Transparency Disclaimer
WellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings. For the authoritative and most up-to-date wage range information for all positions and locations please refer exclusively to our official careers page:

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