System Administrator- Senior (Onsite) Job at Serigor Inc., Raleigh, NC

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  • Serigor Inc.
  • Raleigh, NC

Job Description

Job Title: System Administrator- Senior (Onsite)
Location: Raleigh, NC
Duration: 12+ Months

Job Description:
System Admin Mid-Level Contractor Job Description – EEM Support
  • Document work activities in ServiceNow
  • Troubleshoot customer issues
  • Provide instruction while troubleshooting for remote customers
  • Assist with developing team processes & a knowledge base
  • Work with vendors on warranty cases
  • Collaborate with internal teams on technical issues
  • Work on special projects as needed
Skills:

 
Skill Required/Desired Amount of Experience
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers Required 5 Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams Required 5 Years
Image or provision new equipment hardware & provide to customer Required 5 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests. Required 5 Years
Follow asset management processes to ensure proper customer billing Required 5 Years
Testing Intune processes for Tier 3 team & providing feedback Required 5 Years
Test upgrades and software changes Required 5 Years
Install software following security & internal processes Required 5 Years
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Required 3 Years
Basic knowledge of Macintosh Apple devices with a willingness to learn Required 3 Years

Job Tags

Contract work, For contractors,

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