STAFF SERVICES MANAGER I Job at Department of Social Services, United States

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  • Department of Social Services
  • United States

Job Description

Job Description and Duties

The Child and Adult Care Food Program (CACFP) California Departmental of Social Services (CDSS) is seeking innovative thinkers who can identify and improve program operations, are highly motivated self- starters, and possess excellent written and oral communication skills. If you enjoy collaborating with community partners to find ways to streamline processes to make them more efficient, this is the perfect position for you.

The Staff Services Manager I (SSMI) of the Family Engagement and Empowerment Division's Field Services Branch is tasked with providing fiscal analytical and programmatic support to Field Services Bureau (FSB) management which oversees agencies participating in the child nutrition programs (CNP) to ensure compliance with federal and state regulations, offering training and technical assistance. This position may require travel up to 30 percent.

The SSM I exercises judgment in planning, organizing, directing the workload, and ensuring consistency in the work performed by the employees of the unit. The SSM I must ensure that first line managers have the tools, knowledge and skills to provide proper support and oversight to staff who provide direct support to CACFP program operators and sponsors. Therefore, good judgment in making recommendations, ability to understand the program and make best use of staff skills and abilities is imperative. The SSM I has regular contact with all levels of CDSS staff, CACFP stakeholders, CACFP Sponsors and Program Operators, representatives from USDA, other federal, state and local governmental agencies, Department of Finance, the Health and Human Services Agency, food and nutrition advocates, congressional staff, and tribal leaders.

The SSM I must be flexible, have excellent judgment and interpersonal skills, exceptional leadership and team building skills, the ability to interact with high level officials and program stakeholders. Must also have excellent verbal and written communication skills, and the ability to work well under pressure, utilize initiative and resourcefulness with ensuring the timely completion of staff assignments within the Bureau.

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief  .

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at  [email protected] . For guidance on applying for a state job, visit  . 

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You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. 

Statement of Qualifications must be no more than two pages in length, size 12-point Arial font.

1. Please describe how you lead staff during a time of change.

2. Describe a time when you had to plan and manage a project from beginning to end. Explain how you set responsibilities and priorities and collaborated with others.

3. What is the difference between Equity and Equality? Why is Equity so important in the administration of social programs?

The Statement of Qualifications (SOQ) are read and serves as a documentation of your ability to present information clearly and concisely in writing.

Please Note: A notation or reference to other materials such as cover letters, resumes, degrees, exam results or applications DO NOT take the place of the SOQ.   

For helpful guidance on writing an effective SOQ, please see our and video  . 

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. 

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. 

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 1/6/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services

California Department of Social Services

Attn: Classification & Pay Unit

P. O. Box 944243 - MS 8-15-58

Sacramento , CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services

California Department of Social Services

Classification & Pay Unit

744 P Street, MS 8-15-58

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - (SOQ) IS REQUIRED . Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission. 
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.


TRANSPORTATION REIMBURSEMENT

  • Public transit (mass transit) passes.
    • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
    • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
  • Vanpool drivers and riders
    • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Stefanie Callori
(916) 261-7900
[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Salaries do not reflect reductions from the Personal Leave Program, please see the applicable for additional information on the length and percentage of reductions. 

Job Tags

Permanent employment, Full time, Temporary work, Work at office, Local area, Flexible hours,

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