Job Description

Please Note:

Fully remote

The candidate must be based in South Carolina or able to travel to Camden as needed for onsite work, including emergency and after-hours support.

Job Description

We are looking for a technically strong, hands-on IT Systems & Network Administrator to serve as the lead onsite resource for a client.

• This role is both operational and supervisory
• Act as the single point of contact for all IT-related matters supporting City staff, coordinating with vendors, performing preventive maintenance, and delivering both immediate troubleshooting and long-term system improvements
• Configure, troubleshoot, install, secure, and support the City’s IT infrastructure, including user workstations, servers, backups, network devices, cybersecurity tools, and communications systems
  

Requirements

Basic Qualifications:

Educational Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Equivalent certifications and hands-on experience may substitute for formal education.

Must Have Skills:

• 5+ years of hands-on IT support experience in infrastructure, desktop support, and network systems.
• Must have supported an organization with multiple servers, 100+ users, and diverse hardware/software systems
• Solid knowledge of Windows Server, Active Directory, Hypervisors (VMware or Hyper-V), and endpoint device management.
• Strong troubleshooting skills for hardware, software, printers, phones, and network issues.
• Direct experience with backup systems, disaster recovery planning, and patch management.
• Proven ability to support third-party applications, manage licenses, and coordinate with vendor support teams.
• Understanding of cybersecurity best practices, antivirus tools, and policy compliance
• Ability to create and manage end user accounts, reset passwords, set up workstations, and provide user training.
• Willingness to work in a 24/7/365 support model, including on-call rotation and emergencies.
• Knowledge of ticketing systems, issue tracking, and user-facing IT communications
• This role requires access to systems that handle sensitive criminal justice information. As such, the selected candidate must complete CJIS (Criminal Justice Information Services) clearance, which includes a fingerprint-based FBI background check and security awareness training.
  

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