Job Description

Summary

The Clinical Liaison plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. The primary purpose of this position is to utilize a resident centered approach to caring for older adults or others facing ongoing health challenges. This model assists residents and their families in attaining the resident’s maximum functional ability while encouraging safe independence throughout the continuum of care within the local senior living community and the medical professional community.

Essential Job Functions, Duties, and Responsibilities

• Determine appropriateness of resident admission and level of service needed in collaboration with facility Director of Nursing (DON).
• Communicate with other departments to ensure continuity of the resident’s total regimen of care.
• Perform monitoring of residents' health status through periodic direct observation in hospital and rehabilitation. Make daily rounds on residents of concern.
• Assessment/evaluation and monitoring of staff.
• In-service hospital systems and rehabilitation facilities on The Goodman Group policy and product lines.
• Advise new residents/families members on the facility.
• Make rounds with health care providers in the hospital/rehab/ALF setting.
• Complete initial assessment/evaluations and develop interim plan of care and deliver to DON.
• Communicate with healthcare provider to review treatment plans, complete orders, progress notes, safe discharge, etc. in accordance with established policies.
• Review resident’s medical record for specific treatment plans, medication orders, diets, labs, etc., for implementation and follow up.
• Education, planning and problem solving with the resident and with the primary care giver/POA/family.
• Update, review and communicate with staff the plan of care that identifies the goals, problems, approaches, and revisions based on nursing needs, psychosocial and new healthcare provider orders.
• Assistance with clinical programs as directed, (e.g. dementia, wound care, quality assurance, infection control, admissions).
• Meet and resolve issues with residents and /or family members; report significant issues to the Director of Nursing or Executive Director.
• Utilize internal systems for tracking referrals, inquiries, tours, follow up contacts, admissions, discharges, average daily census and occupancy, etc.
• Make one to one marketing contacts with targeted sources and strategize to educate on services and request referrals.
• Serve as a liaison between the Administrator, medical staff and other professional and supervisory staff and community referral sources.
• Coordinate special functions with hospital systems.
• Coordinate with marketing team to schedule tours of the facility with targeted referral sources.
• Identify referral sources that may require in-service education provided by the community.
• Direct Sales calls to potential referral sources with the goal to receive a referral and ultimately admission to the community.
• Review and strategize marketing on a weekly to assure maximum marketing potential to include comprehensive initial and follow up contact with target audience.
• Identify new potential referral sources and strategize to educate within the hospital systems, Long Term Care facilities and rehabs.

Required Skills and Qualifications

Ability to make independent decisions and follow instructions. Capable of dealing tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public. Capable of working with ill, disabled, elderly, and emotionally upset people within the facility. Be able to communicate in English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.

Education and Experience

• Current LPN license required; current RN license preferred.
• One (1) year of experience in healthcare required 2 years’ experience in homecare or assisted living preferred.
• Have experience in supervision and principles and practice of teaching, etc.
• Skills in leadership and communication utilizing creativity, integrity and initiative.

Supervisory Responsibility

This position requires supervision of staff to ensure the resident’s needs are addressed throughout the continuum of care within the medical community. This position also requires direct marketing/sales to potential referral sources with the end result being referral and admissions to a specific community.

Physical Demands

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.

Platinum  Service ®

Platinum Service ® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive or comprehensive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Acknowledgement

I understand this job description and its requirements, and that I am expected to complete all duties as assigned. I understand the job functions may be altered from time to time.

By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.

cc: file, employee

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