Job Title: Retail Cashier/Sales Associate Location: Richter’s, Skagway, Alaska Position Type: Seasonal Position Overview: Join our energetic team at Richter’s, a beloved retail destination in the heart of Skagway, Alaska! As a Retail Cashier/Sales Associate, you'll provide top-notch customer service, assist with sales transactions, and ensure that our customers have an enjoyable and memorable shopping experience. This is a seasonal position perfect for individuals who enjoy interacting with customers, have a passion for retail, and thrive in a fast-paced, tourism-driven environment. Job Responsibilities Customer Service Excellence: Greet customers with a friendly attitude, offering assistance and product recommendations. Help customers find items, answer questions, and ensure they have an outstanding shopping experience. Cash Register Operations: Accurately process sales transactions, including cash, credit, and debit payments. Handle returns and exchanges professionally and ensure proper change and receipts are provided. Merchandise Knowledge: Develop a strong knowledge of the products we sell, including unique and local items, gifts, and souvenirs. Be ready to provide information to customers and suggest items based on their interests. Store Organization & Maintenance: Maintain a neat, organized, and visually appealing sales floor. Help with restocking shelves, arranging displays, and ensuring the store is clean and clutter-free. Inventory Management: Assist with inventory control by tracking stock levels, receiving deliveries, and helping with product placement. Notify management of low-stock items or product needs. Customer Engagement: Build rapport with visitors, making them feel welcomed and valued. Create a pleasant and positive atmosphere, and memorable guest experience while maintaining a high level of professionalism. Sales & Upselling: Encourage sales by suggesting related items and promoting products. Team Collaboration: Work with fellow staff members to ensure smooth store operations. Help with opening and closing tasks, cleaning, and preparing the store for the next shift. Physical Requirements Ability to stand, walk, and move for extended periods. Lift and carry up to 25 pounds regularly. Lift and carry up to 50 pounds as needed. Perform repetitive tasks with precision and attention to detail. Ability to work in varying environments (e.g., outdoor, warehouse, office). Ability to stand and remain on your feet for extended periods in a dynamic and fast-paced setting, responding to the needs of groups and individual customers. Skills and Experience Ability to work independently and in a team environment. Strong organizational and multitasking skills. Customer service or client-facing experience is a plus. Leadership and project management experience, if applicable. Work Ethic and Teamwork Standards Reliable, punctual, and dedicated to task completion. Willingness to collaborate and support team objectives. Open to feedback and continuous improvement. Display a proactive and positive attitude. Ability to meet deadlines consistently under minimal supervision. Appearance Standards Professional attire appropriate to company standards and role requirements. Maintain personal hygiene and cleanliness. Adhere to uniform or dress code guidelines. Present a clean and polished appearance when interacting with co-workers and customers. Adherence to Company Policies Comply with all company policies and procedures. Attend required training and meetings. Follow safety protocols and workplace guidelines. Report violations or concerns to supervisors promptly. Benefits and Perks Competitive salary and performance-based incentives. End of season bonus available. Employee discounts available.
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