Job Description

We are currently seeking an experienced Regional Operations Manager to join our high-volume, full-service automotive repair center. The ideal candidate thrives in a fast-paced environment, has a proven track record of effectively managing a team, a deep understanding of the automotive repair industry, excels at solving complex problems, and takes pride in delivering high-quality and timely work while driving operational excellence and growth.

We provide a clean, modern and safe workspace equipped with state-of-the-art tools, a steady flow of customers, and the opportunity to work alongside skilled leadership of the company. We're looking for a dedicated professional who is serious about earning a competitive wage and becoming a long-term member of our dynamic team.

Responsibilities:

• Recruiting and Retention – Responsible for recruiting, hiring, training, mentoring, retaining and developing all store level employees and ensuring each store has high-performing teams.
• Cost Controls – Oversee all parts and core returns, as well as credits for stores. Ensure appropriate parts procurement and markup strategies are in place to meet daily gross profit (GP) targets.
• Quality Control – Monitor comebacks to ensure corrective actions are taken to uphold the highest standards of customer service. Document learning from comebacks to prevent repeat issues.
• Vendor Management – Negotiate and manage vendor relationships to support productive partnerships at the store level.
• Equipment – Ensure stores are properly equipped and well-maintained to optimize performance.
• Store Inspections – Conduct and review store inspections to maintain uniformity and ensure stores are visually appealing and comfortable for customers.
• Team Development – Spend 70% of business hours in repair centers, focusing on training, auditing, and coaching team members.
• Leadership and Mentorship – Lead, mentor, and develop high-performing teams, fostering a collaborative and excellence-driven culture.
• Repair Order (RO) Audits – Perform weekly repair order audits to verify proper ticket writing and ensure comprehensive inspections and diagnostics.
• Manager Reviews – Conduct monthly review with each Store Manager to evaluate performance across financial, operational, vendor management and technician assessment areas.
• Communication – Maintain effective communication with the Executive Management Team and Central Services personnel.

Requirements:

• An active and unrestricted driver’s license is required.
• A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus.
• Minimum of 5 years of experience in operations management within the automotive industry.
• Proven history of managing multi-location operations in the automotive repair or related industry with operational excellence.
• Strong knowledge of automotive repair processes, technologies, and industry standards preferred.

Compensation:

• Competitive base salary.
• Incentivized bonus plans.
• Health Insurance Plan and Dental.
• Up to 3 weeks of Paid Time Off.
• 401K with employer 4% match.
• Company Vehicle for business use.
• Reimbursement for Ongoing Education & Training.

If interested, please submit your resume to this posting. Qualified candidates will be reached out to via phone or email to conduct an initial interview.

Job Type: Full-time

Pay: $100,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement

Shift: Day shift

Work Location: In person

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