Job Description

POSITION SUMMARY: Plumber

The Plumber works with the entire Home Service Team to maintain a 5-star experience for co-workers and customers through the plumbing maintenance and sales process. Plumbers work directly with customers to provide and explain all the information necessary for them to make an informed decision regarding their plumbing needs. This position will diagnose and repair plumbing and drain related issues within residential homes.

The goal of every employee-owner at HB Home Services to provide a 5-star experience for customers and co-workers alike while practicing and promoting our mission statement and core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Diagnose and unclog outside sewer lines, drain lines, toilets, sinks, showers/tub, using snakes, jetters and cameras.
• Ability to locate underground sewer lines using camera and locator.
• Work with customers to provide solutions to their most challenging plumbing issues.
• Identify the cause, determine solutions, provide quotes, and close the sale.
• Develop additional business opportunities by performing basic Gold Shield inspections and providing proper maintenance and upgrade recommendations to our customers.
• Know and continually learn the products and services we offer our Home Service customers
• Explain all necessary information to clients to assist them in make an informed decision regarding their Plumbing needs
• Complete plumbing repairs and or installations
• Provide exceptional customer service, answering questions, and explaining repairs or maintenance recommendations to customers.
• Keep accurate records of work performed, including time spent, materials used, and any issues encountered.
• Always follow safety procedures and guidelines to ensure a safe working environment.
• Perform work within OSHA guidelines.
• Stay up to date with industry trends, regulations, and best practices through ongoing training and professional development
• Promote and follow building, job site and department procedures and policies
• Abide by the Home Service Team guidelines as set forth in the Company Handbook
• Maintain clean organized and mechanically sound company provided service vehicle
• Obey Department Uniform and Appearance Policy
• Operate a company vehicle to run installation jobs for customer needs
• Other duties as assigned

MINIMUM / PREFERRED EXPERIENCE AND EDUCATION:

• Previous plumbing field experience required.
• Proficiency with plumbing tools, equipment and materials.
• Ability to build strong customer relationships
• Previous selling in-home services is strongly desired
• The ability to remain flexible and adaptable in work schedules and assignments as defined by departmental and organizational needs.
• Excellent oral and written communication is essential
• Must possess current, valid driver’s license with a satisfactory driving record
• Certifications, licensing in plumbing or septic a plus, not required
• Must be able to work in a safe manner

BENEFITS:

• Stable employment, expanding career field, and competitive salary offered
• Employee Owned and Operated – Employees earn ownership share that can provide retirement income
• Employer-paid 401k, no required employee contribution
• Additional 401K Retirement Options Available
• 100% Employer paid Short- and Long-Term Disability insurance
• 100% Employer paid Life Insurance Policy
• Low Cost Medical Benefits
• Dental and Vision Insurance options are available
• Structured bonus plan
• On Going Training Opportunities
• Potential Professional and Personal Growth Opportunities
• Paid Time Off (PTO)
• Paid Holidays
• Company provided tablet and phone

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to sit; stand; walk; use hands to manipulate, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift equipment, tools, products, and supplies, up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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