Job Description

Part-Time Regular and Part-Time Seasonal RETAIL ASSOCIATE I (CASHIER) - April 2025

* with a possibility of a FULL-TIME position

Reports to: Retail Sales Manager

Direct Reports: None

Wage: $15.18 hourly

POSITION SUMMARY

Upholds the Vision, Mission, and Core Values of the company. The primary responsibilities of the Retail Sales 1 Associate position are to maintain outstanding customer service, generate sales throughout the store, effectively merchandise product, process sales quickly, accurately, and efficiently with cash register operations, and assist in retail stocking, resets, labeling, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure each customer receives outstanding customer service which follows the S.A.L.E.S process and by mystery shop standards

• Accurately and efficiently ring on registers and maintain all cash at registers

• Issue receipts, refunds, credits or change due to customers

• Maintain awareness of all promotions and advertisements

• Execute the daily operational, day-to-day goals and priorities assigned by store management

• Assist in the training and development of peers

• Uphold merchandising and store cleanliness standards

• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean organized

• Be conscious of shoplifting activity

• Aid customers in locating merchandise in store, on acehardware.com, as well as processing special orders

• Correctly organize and stock product from the weekly Ace truck

• Answer customers’ questions and provide information on procedures and policies

• Execute inventory management protocol as established by the Store Manager

• Adhere to all store safety policies

• Greet customers as they enter the store

• Answer phone calls

• Tactfully and pleasantly assist customers

• Solicit customers to open an Ace Rewards card

• Verify documents and receive product

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Education/Training: High School Diploma or GED

• Possess product knowledge of hardware-related products along with a willingness to learn

• Establishing relationships and working with customers

• Experience in a retail environment either in marketing, sales, or back office

• Skills/Knowledge: Knowledge of retail computer systems and electronic cash registers

• A commitment to service excellence and customer satisfaction

• Solid team player with excellent interpersonal skills

• Excellent communication skills, exceptional organizational skills, high attention to detail, and ability to multitask

• Ability and willingness to work flexible hours including weekends and holidays to meet the needs of the business

• Ability to stand for an extended period of time

• Move and handle boxes of merchandise and fixtures throughout the store

• Climbing step stools and ladders up to 10’

• Lifting product, including bagged goods and lumber materials, up to 40lbs

*Job responsibilities may change based on the needs of the business.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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