Job Description
About ePromos ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise level solutions consistently set us apart.
As a remote-first company, ePromos embraces flexibility, collaboration, and continuous improvement. Our team is composed of passionate professionals who thrive in a fast-paced, performance-driven culture where ideas are valued and innovation is encouraged. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.
At ePromos, we don’t just sell products—we help build brands. Join us and be part of a company that’s redefining the promotional marketing space through strategic thinking, bold creativity, and a people-first approach.
BASIC FUNCTION SUMMARY: The NetSuite Administrator champions the configuration, support, and continuous improvement of the company’s NetSuite ERP platform. This role is vital for optimizing business operations, ensuring system integrity, and supporting organizational efficiency and growth. The NetSuite Administrator will work closely with the NetSuite Business Analyst and Development team members to ensure NetSuite is leveraged effectively to meet organizational goals.
ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities, and Expectations NetSuite System Administration - Manage daily configuration, support, and maintenance of the NetSuite platform
- Conduct user account maintenance, including creation, modification, and deactivation of users
- Assign and adjust roles and permissions to ensure secure and appropriate system access
- Perform routine system integrity checks and audits to maintain reliability and optimize uptime
- Oversee imports and exports of data as required for business operations
Configuration & Customization: - Configure NetSuite to meet organizational requirements with built-in or 3 rd party tools
- Define custom fields, forms, roles, and page layouts to support business processes
- Establish and maintain approval workflows and structures as needed
Data Management: - Maintain data accuracy and consistency through regular audits and cleansing activities
- Coordinate and facilitate data migration projects during upgrades or system changes
- Manage import and export processes to ensure seamless data flow within NetSuite
- Uphold data governance policies and practices for reliable data across systems
Reporting and Automation - Create saved searches, reports, dashboards, and KPIs using NetSuite’s native analytics tools
- Configure and automate routine reporting to support informed business decision-making
- Set up automated system notifications and reminders for key business events
User Support & Training: - Provide technical support and troubleshooting for NetSuite users
- Develop and deliver training sessions, user guides, and documentation to improve adoption and proficiency
- Assist with onboarding new users and ongoing education for current users
- Troubleshoot user issues and escalate technical problems as needed
System Maintenance & Upgrades: - Monitor system health and performance, proactively addressing potential issues
- Apply system patches and prepare for major upgrades as released by NetSuite
- Test new features and communicate changes to users as part of upgrade readiness
- Stay updated on NetSuite releases and enhancements for continuous improvement
- Assist with system audits, data integrity checks, and ongoing maintenance tasks.
- Support system upgrades and new release testing to ensure business continuity.
Testing & Documentation: - Conduct system testing for new configurations, workflows, and customizations
- Document technical requirements, system changes, and processes for internal records
- Maintain clear records for troubleshooting, compliance, and future system modifications
Compliance & Security: - Ensure compliance with company policies and security protocols, including user access management and audit trails.
- Ensure compliance with internal policies and industry security protocols
- Manage user access and permissions to safeguard sensitive organizational data
- Monitor audit trails and review system activity for accountability and regulatory adherence
- Promote and enforce best practices in system security and access control
MINIMUM REQUIREMENTS: - NetSuite Experience: Minimum 5 years of hands-on experience in NetSuite administration, configuration, and customization in complex environments and with third-party integrations (without developer responsibilities)
- Core NetSuite Skills: Proven expertise in configuring and maintaining NetSuite ERP systems, including custom record types, fields, forms, roles, permissions, page layouts, workflows, saved searches, reports, and dashboards. Strong skills in SuiteFlow for workflow automation and NetSuite administrative tools (excluding scripting)
- Administrative Capabilities: Deep understanding of NetSuite administrative functions, including user management, role-based permissions, access controls, audit trails, and data governance for system stability and security
- Performance Optimization: Proficiency in performance tuning using native NetSuite techniques (indexing, caching, optimization) for scalability and efficiency
- Communication Skills: Superior verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
- Problem Solving: Strong analytical skills for diagnosing and resolving technical issues by analyzing system logs, error messages, and performance metrics
- Technical Aptitude: Familiarity with SuiteFlow, SuiteAnalytics, and basic understanding of SuiteScript preferred.
- Education: Bachelor’s degree preferred, or equivalent work experience.
- Certifications: NetSuite SuiteFoundation, NetSuite Certified Administrator, or other NetSuite Certifications are a plus.
WORKING CONDITIONS - The position is fully remote (US only).
- Ability to accommodate multiple time zones, with primary ET (EST/EDT) coverage.
- Dedicated workspace and high-speed internet required.
- Frequent video conference/email/chat communication.
PHYSICAL DEMANDS - Maintaining a stationary position for up to 50% of the workday.
- Consistently operate a computer and other productivity equipment.
- Clarity of vision of 30” or less.
- Ability to perceive sound for oral communication.
- Exertion of up to 10 lbs. for lifting or moving objects.
We are an Equal Opportunity Employer!
We are committed to creating a diverse workplace environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status1.
We do not accept resume submissions from third party recruiters.
Job Tags
Full time, Work experience placement, Remote work,