Job Description
DESCRIPTION
Amazon is seeking passionate and experienced stylists to provide world class service to luxury fashion and beauty customers via various digital platforms and in-person events. As a Luxury Stylist, you will build new client relationships, nurture existing relationships and re-engage inactive clients by ensuring an exceptional and personal experience for each client. The ideal candidate will have luxury client-facing experience, be passionate about luxury fashion and beauty products, and excel in customer communication and multitasking. Candidates must have a proven track record of driving sales for brand partners and exceptional customer service via their personal client book. Candidates must thrive in a start-up environment where they bring creativity, demonstrate long-term thinking, and an ability to navigate an ambiguous and changing business. Candidates should be highly motivated, independent and passionate about luxury customer service.
This team’s operating hours are 8 hours per day (9am-5pm EST), 7 days a week, and subject to change. Candidates must have flexibility to work a variety of shift assignments including nights/weekends/holidays. This is a remote position.
Key job responsibilities
• Provide world class recommendations for customers by utilizing fashion, beauty and/or styling expertise, brand and trend knowledge, trainings, customer data and a variety of in-house software programs (e.g. chat feature, CRM tooling)
• Identify and understand customer needs such as personal preferences, lifestyles, and wardrobe or beauty regimen opportunities to create personalized recommendations for clients
• Develop thoughtful assortment curations and provide expert advice to inspire customers to discover Luxury Stores selection and services
• Utilize a variety of software programs to address concurrent inbound requests and resolve customer inquiries with a positive and elevated tone, and personal and solution-oriented mentality
• Build and maintain positive rapport and long-term relationships with customers by proactively engaging and assisting them across customer preferred channels (e.g., chat, video, phone, email, in-person)
• Leverage and build CRM insights to develop strong customer relationships and ensure retention
• Present products and services to customers by exhibiting knowledge that helps gain and retain customer trust and confidence
• Convert customer sessions into multi-unit sales through Lookbook creations, category/brand referrals, and event introductions based on customer needs and preferences
• Annotate comprehensive summaries and notes regarding customer interactions, preference and feedback. Manage client transfers during shift transition.
• Support Outbound clienteling efforts such as client outreach, VIP events, or other relationship building initiatives
• Support broader Luxury Stores team such as Customer Service and Brand Management team when needed to ensure world class service to all Luxury Stores clients
• Actively promote the Amazon Fashion and Luxury Stores brand and keep a strong positive, professional image during all Customer interactions
• Demonstrate entrepreneurship and ownership by providing feedback and suggestions to improve broader service offering and luxury shopping experience
• Demonstrate independent problem solving skills while prioritizing multiple tasks and deadlines, ensuring you lead with customer obsession
• Demonstrate proven expertise in supporting in-person activations and directly engaging with clients face-to-face, leveraging interpersonal skills to create memorable experiences and build lasting relationships with customers in physical retail environments
• Achieve and exceed daily, weekly and monthly performance metrics
· Be creative yet intentional to find ways to go above and beyond for your customers
BASIC QUALIFICATIONS
• 2+ years Luxury client-facing experience
• 3+ year relevant fashion or beauty experience which can include retail sales/styling, personal shopping, concierge service, online styling, editorial styling, merchandising, etc.
• Demonstrated passion for thoughtful, creative and elevated customer service, flexible to adapt quickly to changing customer and business needs
• A strong luxury fashion or beauty knowledge base including an array of brands/designers, styles, and current international trends
• Exceptional communication skills, including the ability to clearly communicate in writing and speech to a global customer and brand base • Confidence and the ability to make decisions under pressure
• Computer savvy with knowledge of MS Office Suite; familiarity with multiple web browsers, windows navigation, instant messenger tools (e.g., chat), and social media
• Flexibility with schedule, including weekends/evenings and occasional holidays, to service customers
• Ability to be analytical with data, to listen to and interpret customer needs, and to anticipate future needs
Job Tags
Holiday work, Full time, Remote job, Flexible hours, Shift work, Night shift, Afternoon shift,