Job Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Inbound Business Development Role will engage with customers and leads through inbound channels. The BDR will secure/place orders, make outbound calls (in response to inquiries coming into the system), identify correct contacts, qualify incoming leads, and route to correct departments for follow-up.

• Qualify incoming leads and route accordingly

• Receive incoming calls and route them appropriately

• Secure and place incoming orders

• Cross-sell and Upsell to inbound clients

• Deliver pricing and delivery times to customers for stock products

• Generate revenue by soliciting and obtaining orders from existing customers

• Collaborate with sales, marketing, and leadership teams

• Provide consistent, concise, accurate internal and external communications

• Effectively communicate and present the RRD value proposition to customers and incoming leads

• Work collaboratively in a team environment as well as independently

• Successfully identify the correct contacts and maintain excellent data hygiene

• Develop and maintain strong relationships both internally and client-facing

• Achieve sales and contact quotas, or any other metrics, as defined by specific initiatives

• Act as an ambassador for all of RRD’s products and services

• Responsible for making outbound calls in response to incoming calls and emails

• Maintain and improve quality results by following standards and recommending improved policies and processes

• Update job knowledge by taking advantage of the training tools and educational materials provided by the company.

Qualifications

Education

• High School or GED

Years of Experience

• 1 year of relevant experience

Skills and Certifications

• Excellent oral and written communication skills to communicate effectively with clients and across departments when completing an assignment

• More advanced knowledge of computers, MS Office, MS Office, Google Drive/Chrome.

• Ability to learn new programs and multiple functional areas of the business specific to the job in order to complete duties successfully.

• More advanced working knowledge of the functional area(s) and good knowledge of primary tools or applications used on the job.

• Ability to follow company policy and understand any rules or regulations governing the work being completed and the impact work has on the department or company.

• Must have strong organizational skills with the ability to manage deadlines, prioritize workload, and make adjustments to meet business needs.

• Strong critical and analytical thinking skills to create effective solutions.

Additional Information

RRD's current salary range for this role is $43,000 to $62,000 / year. The salary range may be adjusted
based on the applicable geographic location of the hired employee, and the range may change in the
future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and
compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency,
performance, shift and location. Depending on the role, in addition to base salary, the total compensation
package may also include participation in a bonus, commission or incentive program. RRD’s benefit
offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with
company match, life insurance and other voluntary supplemental insurance coverages, plus parental
leave, adoption assistance, tuition assistance and employer/partner discounts.

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