Job Description

FUNDS TRANSFER INVESTIGATOR SENIOR

WHAT IS THE OPPORTUNITY?

This position is responsible for researching, analyzing, and responding to internal and external clients and other banks regarding inquiries and discrepancies in wire transfer transactions.

WHAT WILL YOU DO?

• Responsible for analyzing, researching and documenting wire inquiries and discrepancies
• Initiate inquiries with other financial institutions
• Manage case load and within reasonable timeframe resolve cases
• Identifies recurring problems and issues and makes recommendations for possible procedure changes

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 2 years of customer service experience
• Minimum 2 years of foreign and domestic wire transfers processing

Additional Qualifications

• Must possess a thorough understanding of domestic, international and foreign currency wire processes, operating procedures and regulatory compliance issues.
• Requires the ability to communicate clearly and professionally both verbally and in writing.
• Good problem solving skills
• Will be expected to handle a case load of 5 – 10 new investigations daily with up to 25+ open cases at any given time.
• Ability to identify risk factors and provide alternatives to mitigate
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Customer service focus with the ability to respond to requests in a timely manner
• Ability to follow policies, procedures, and regulations
• Strong organizational, multi tasking, and prioritizing skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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