Job Description

ABOUT OUR COMPANY

First Avenue is celebrated as one of the longest running, independently owned and operated concert venues in the United States. For decades, First Avenue has welcomed in multiple generations of music lovers, musicians, and performing artists. First Avenue is proud to foster new relationships with artists and performers at all stages in their careers.

We offer our own unique hands-on training experiences and fast-paced learning opportunities for those who are looking to grow their career and help further shape First Avenue into a more collaborative, inclusive, diverse, transparent, and innovative business.

WHO WE'RE LOOKING FOR

We are currently looking for part-time staff to join our Event Operations team. The ideal candidate can work quickly and efficiently in a fast-paced environment and will be available to work at different venues located throughout Minneapolis, Saint Paul, and the surrounding cities, including the First Avenue Mainroom, 7th St. Entry, Turf Club, Fine Line, Palace Theatre, and Fitzgerald Theater.

ABOUT THE EVENT OPERATIONS TEAM

The Event Operations team's goal is to create a welcoming, safe and secure environment for employees, customers, artists, performers, musicians, bands, band representatives, vendors, and suppliers. Our Event Operations team works efficiently and productively to help ensure that our live events run as smoothly as possible to create excellent customer experiences and increase repeat customer business. Our staff will work at different venues to support the operational and staffing needs of the company.

POSITION SUMMARY AND TRAINING STRUCTURE

Event Operations staff report directly to the Director of Event Operations. Event Operations staff are responsible for following our safety and liability procedures. Additionally, members of this team must effectively communicate and enforce First Avenue policies and procedures ensuring a safe and enjoyable experience for all customers. This team receives hands-on training, as they work alongside their Operations Managers, the Director of Event Operations, and their coworkers. Newly hired event staff are initially trained in one area and will eventually be expected to perform and be proficient in several different roles. Key responsibilities and duties are outlined below. Please note that this position is part of the Unite Here Local 17 AFL-CIO bargaining unit and is covered by the terms and conditions of the collective bargaining agreement.

POSITION TYPE: Part-Time, non-exempt

Hourly wage: $17.50 - $18.00 per hour

JOB DESCRIPTION

ESSENTIAL JOB DUTIES:

Ticket Taker

• Welcome guests as they arrive
• Scan tickets and escalate any ticket issues to a manager
• Monitor pass-through magnetometer

Floor Staff

• Ensure that the physical environment stays clean, safe, and functional
• Clean clutter and spills
• Wipe down surfaces and clean bathrooms regularly
• Accurately provide change to bartenders as needed
• Remove trash and conduct other cleaning duties after closing

KNOWLEDGE, SKILLS & ABILITIES:

• Strong customer service orientation
• Ability to engage verbally with tact and diplomacy
• Ability to multitask, and effectively prioritize, in a busy environment
• Knowledge and ability to follow Company safety and liability procedures.
• Knowledge and ability to evaluate issues that may pose a liability, such as over-intoxication or unruly conduct, and escalating to a manager.

PHYSICAL REQUIREMENTS:

• Ability to sit and stand for extended periods of time
• Ability to quickly reach, grab, lift, and carry up to 30 pounds
• Ability to hear in loud environments
• Ability to see in dark environments
• Ability to quickly move throughout different venues and multiple-level buildings
• Ability to move quickly through large crowds of people
• Ability to walk up and down stairs, ladders, and ramps
• Ability to quickly move between the inside and outside of different venues and buildings
• Ability to learn and use touch-screen devices and point-of-sale screens, computers, and mobile ticketing devices

QUALIFICATIONS

• Prior experience in hospitality or events preferred but not required
• Punctuality and reliable attendance
• Basic math skills and good attention to detail for all positions involving ID checking, cash-handling, or credit card processing

OTHER REQUIREMENTS

Must work a schedule that supports the operational, staffing, and customer needs to support a 7-day week operation.

• Schedule/Hours/Availability : Must be willing and able to work flexible hours and a rotating weekly schedule to support a 7-day week operation, including days, evenings, nights, weekends, and holidays. Must be available to work an irregular schedule, including closing shifts, as required by venue schedules
• Attendance : Regular attendance is required.
• Locations : Shifts may be scheduled at different venues located throughout Minneapolis, Saint Paul, and other surrounding cities, including the First Avenue Mainroom, 7th St. Entry, Turf Club, Fine Line, Palace Theatre, and Fitzgerald Theater as needed.
• Age : Must be 18 years of age or older.
• Work Authorization : Must be currently eligible and possess authorization to work in the United States of America. Must not require sponsorship by our company for work visas.
• Transportation : Must have reliable transportation to venues located in downtown Minneapolis, Saint Paul, and surrounding cities.

Hiring Practices: The preceding job description is designed to indicate the general nature of the work performed and the level of work performed by the employees within this classification, not to be interpreted as a comprehensive list of all responsibilities, expectations, and qualifications assigned to employees with this job.

To view locations and show schedules, please visit:

ADA and Requests for Accommodations : As required by applicable laws, applicants with a disability who require assistance or an accommodation in the application process may reach out to 612-338-8388 or [email protected] for additional information. We will attempt to provide reasonable accommodations to employees and job applicants with a disability, unless doing so would cause significant difficulty or expense for the employer.

EQUAL EMPLOYMENT OPPORTUNITY : We strive to continuously recruit, hire, and place the best qualified candidates and do not discriminate or make unlawful employment decisions based on race, color, religion, sex, sexual orientation, sexual stereotyping, gender, gender expression, gender identity, age, national origin, ancestry, ethnicity, citizenship status, medical condition, pregnancy (including medical conditions related to pregnancy, childbirth, and breastfeeding), disability (including the presence of sensory, mental, or physical disabilities), genetic information, marital status, military status, veteran status, reprisal, or any other characteristic that is protected under the law.

First Avenue prohibits unlawful discrimination and harassment in every aspect of employment and enforces company policies that prohibit unlawful employment decisions, including unlawful employment decisions that are based on a person's protected class, status, or characteristic that is protected under the law.

Note : We are aware that fraudulent websites and email domains exist. Hiring Managers and recruiters will only contact applicants from an @first-avenue.com email address.

Job Type: Part-time

Pay: $17.50 - $18.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule

Work Location: In person

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