Job Description

Our client, Capital Access , is hiring a Director of Whole Home Performance Program in the Philadelphia market (19106)!

Under the supervision of the Chief Operating Officer, the WHP Director oversees public- and privately-funded home repair and energy retrofit programs, ensuring that we achieve our production goals in alignment with our quality standards. This role requires a leader who can cultivate the confidence and trust of funders, homeowners, contractors, staff, and partners.

The ideal candidate has a proven track record of managing complex programs and achieving performance benchmarks.

Key Responsibilities include:

Program Management

• Plan, launch and manage home repair and energy retrofit programs to meet production goals and quality standards.
  
• Optimize our Capital Access Project Grants and Expenditure Management System (CAPGEMS) as a vital tool to simplify and streamline the production, compliance and reporting requirements of our Whole Home Performance programs.
  
• Monitor program performance using metrics and analytics and identify and address opportunities for improvement.
  
• Develop and manage program budgets, ensuring compliance with funding requirements and financial efficiency.
  
• Oversee program documentation, ensuring timely and accurate reporting to funders and stakeholders.
  

Leadership and Team Management

• Lead, mentor, and develop a diverse team of staff members, fostering a culture of Excellence, Accountability and Continuous Improvement.
  
• Recognize when to take a hands-on management role versus empowering staff to lead independently.
  
• Inspire confidence and commitment among internal and external stakeholders through clear vision and effective communication.
  

Stakeholder Engagement

• Serve as the primary point of contact for funders, ensuring compliance with grant requirements and maintaining strong working relationships.
  
• Build confidence and trust with homeowners by providing transparent communication and ensuring timely project completion.
  
• Cultivate relationships with general contractors and partners, setting clear expectations for quality and performance.
  

Production and Quality Assurance

• Develop and implement strategies to meet production targets without compromising quality or safety.
  
• Conduct regular inspections and reviews to ensure work meets program standards and homeowner expectations.
  
• Coordinate training and professional development for contractors and staff to stay current on industry’s best practices and energy efficiency standards.
  

Compliance and Risk Management

• Ensure all projects adhere to applicable local, state, and federal regulations.
  
• Mitigate risks related to funding, project execution, and stakeholder satisfaction.
  

Client and Team Management and Program Success Leadership

• Serve as point person for generation of Client Executive Dashboard production, expenditure, and compliance reports.
  
• Generate agenda, supporting documentation and follow-up notes for Executive Management Team Meetings
  
• Maintain Policy Tracker to stay up to date with policy decisions and how they will get operationalized.
  
• Support the Production Leads in building and maintaining relationships with Clients, government agencies, contractors, community organizations, and other stakeholders.
  

Project Management

• Plan, coordinate, and execute multiple projects simultaneously.
  
• Develop project timelines, manage resources, and ensure milestones are met.
  
• Monitor project progress and proactively address issues.
  

Production Models, Budgets, Data Management and Performance Reporting

• Generate process maps, production models to optimize deployment of staff, partners, and funding to achieve production and profitability goals.
  
• Prepare and manage program and project budgets and tracking tools.
  
• Collaborate with the Finance Team to generate production and expenditure reports to track and enhance performance, impact, and compliance with funder rules.
  
• Maintain records of project details, including timelines, costs, and outcomes.
  

Performance and Quality Control

• Track key performance indicators to reduce waste and achieve deep production flow.
  
• Assist in the evaluation of program effectiveness and identify areas for improvement.
  

Regulatory Compliance

• Ensure all projects comply with federal, state, and local regulations.
  
• Assist in the preparation of required documentation and reports to funding agencies.
  
• Stay updated on relevant policies and regulatory changes.
  

Community Outreach

• Implement outreach strategies to promote the program to eligible homeowners.
  
• Participate in community information sessions to raise awareness about the program.
  
• Develop and distribute promotional materials.
  

Requirements

Qualifications

• Bachelor’s degree and/or related training that shows intentional skills development.
  
• A minimum of 5 years of experience in housing, construction, energy retrofit, and/or related field program and project management.
  

Skills and Abilities

• Capability to build confidence and trust with program participants, clients and team.
  
• Proficiency with Microsoft Office Suite and project management software with interest and ability to learn and adapt to new technologies and software as needed.
  
• Proficiency in using data management tools and systems.
  
• Strong organizational and project management skills.
  
• A sense of curiosity, experimentation, and persistence to leverage systems to reduce waste, automate and facilitate flow and high performance.
  
• Excellent written and verbal communication and interpersonal skills.
  
• Ability to manage multiple tasks simultaneously and meet deadlines.
  

Additional Requirements

• Must live no longer than 75-minutes from Philadelphia / Delaware Valley
  
• Valid driver’s license and ability to travel to various project sites as needed.
  
• Ability to work occasional evenings and weekends.
  

Benefits

Employment Terms

• This is a hybrid remote position.
  
• This is an Exempt, At-Will professional full-time employee position.
  
• Competitive salary and eligible for performance bonuses.
  
• Medical, Vision, Dental insurance, Health Savings Account, 401(k) Retirement Plan
  

Capital Access welcomes candidates with the above qualifications, skills, and experience to apply. Bilingual candidates are encouraged to submit qualifications.

All duties and responsibilities listed are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The omission of specific duties does not exclude them from the position if the work is similar, related, or logical assignment to the position. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, protected veteran status, or any other characteristic protected by law.

Hiring is contingent upon satisfactory results of employment and background verification. This job description does not constitute an employment agreement between employer and employee and is subject to change by the employer as the needs of the business and requirement of the change of the job. Capital Access reserves the option to request more information as needed.

Capital Access is an Equal Opportunity Employer. Candidates will be considered regardless of race, color, religion, sex, national origin, age, sexual orientation, protected genetic information, status as a parent, lawful political affiliation, marital status, physical/mental disability (beyond what is required for successful job performance), membership or nonmembership in an employee organization, or any other non-merit factor.

Job Tags

Similar Jobs