Job Description

Aspire Health Group is looking for a Director of Patient Experience to join our family!
Customer service role Monday - Friday from 11am-7pm.
Before a resident arrives at our center, our Directors of Patient Experience will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.
Benefits
Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
Health insurance for the entire family!
401k with a match!
Customer Service Program Responsibilities
Ensures rooms are ready and equipped for patient needs.
Prepares staff for patient arrival, including communication of special conditions or requirements.
Greets new patients and their families and assists through the admissions process.
Facilitates introductions to caregiver staff and departments.
Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
Companionship and conversation.
Required Qualifications
High School diploma or GED.
Must be 18 years of age.
Customer service oriented.
Ability to read and communicate at an adequate level to essential job duties.
Ability to treat and care for seniors and their property with dignity and respect.
Ability to communicate with clients in a friendly and congenial manner.
Ability to read and write in English.
About The Company
We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Holiday work, Monday to Friday,

Similar Jobs

The Salvation Army

Donation Attendant Job at The Salvation Army

...ABOUT THE ARC: The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and...

Farm Job Search

Dairy Goat Farm Hand Job at Farm Job Search

...Dairy Goat Farm Hand (6565) Location: Dover Foxcroft, Virginia JobNumber: 6565 We need help on our goat dairy farm. Basic responsibilities... ...milking. Room and board is an option. Qualifications: No experience necessary but a willingness to learn and demonstrate skills...

Tutor Me Education

Chinese Mandarin Tutor Job at Tutor Me Education

...Tutor Me Education, a leading educational service provider in the primary and secondary education space, is seeking enthusiastic and... ...tutor will assist students in improving their speaking, reading, writing, and comprehension skills, catering lessons to individual learning...

Advantage Surveillance, LLC

Surveillance Investigator - Chicago, IL Job at Advantage Surveillance, LLC

Advantage Surveillance: Advantage Surveillance is the regions only insurance defense investigation firm that invests in the operational capabilities necessary to produce consistent, high-quality resultsultimately helping our clients 'See Whats True.' Our company uses...

Krause Auto Group

Fast Lube Manager Job at Krause Auto Group

We are looking for a Fast Lube Manager for a shop in Charlotte. The Krause Auto Group has been in business for over 30 years, and we... ...job security RESPONSIBILITIES:* Managing Fast Lube staff, including technicians, and assisting with scheduling, payroll,...

Director of Patient Experience Job at Aspire Health Group, Clearwater, FL

V3BFd0duK21STTR6VGRXZkJNa3g5dFZQZEE9PQ==