Job Description

Director of LGBTQ+ Teen Services

Title of Position: Director of LGBTQ+ Teen Services  

Location: Forest Hills Community Center, Forest Hills, NY

Job Status: Full-Time

Hours: 35 hours per week / 10:00 a.m. - 6:00 p.m. with occasional night or weekend hours

Com pensation:  $70,000 - $80,000 annually

About Queens Community House (QCH):

​ Queens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse population of Queens. Through a broad network of programs and services, we support Children and Youth, Adults and Families, and Older Adults. As a modern interpretation of the traditional settlement house, we integrate best practices, cost-effective management, innovative leadership, and a passion for social and economic justice. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities.

We welcome dedicated professionals from diverse backgrounds who are inspired by our mission and motivated to make a meaningful impact.

About LGBTQ+ Youth Services at QCH:

​ QCH provides direct services and community outreach through our LGBTQ+ Youth Services division. Generation Q (Gen Q) is an LGBTQ+ drop-in program for youth ages 13-21, operating as a youth-led, youth-serving initiative in Forest Hills.

Our division also provides extensive training and outreach to support adults working with LGBTQ+ youth, including educators, nonprofit professionals, and community leaders. These efforts include:

• Cultural competency training for educators, school staff, parents, and students.
• Education on best practices in LGBTQ+ youth services for nonprofit and for-profit institutions.
• Anti-bullying training and support for Gender & Sexuality Alliances (GSAs) in local schools

Position: Director of LGBTQ+ Youth Services

​ We seek a passionate and experienced leader to oversee the LGBTQ+ Youth Services program. The ideal candidate has a strong background in program development, community engagement, staff management, and advocacy for LGBTQ+ youth. The Director will ensure programs align with best practices, funding requirements, and emerging community needs while expanding the scale and impact of QCH’s LGBTQ+ Youth Services.

Key Responsibilities

Program Development & Operations:

• Oversee daily operations of LGBTQ+ Youth Services, including staff supervision and direct support for program participants.
• Develop and implement training programs for students (K-12), DOE faculty, school staff, and community organizations on LGBTQ+ awareness, inclusivity, and anti-harassment/bullying.
• Provide support to school partners in implementing and enforcing DOE guidelines and best practices for supporting LGBTQ+ youth.
• Create and maintain systems for tracking program goals, progress, and compliance with policies, guidelines, and funding requirements.
• Ensure accurate record-keeping and data analysis to inform program priorities.
• Collaborate with internal QCH programs to integrate LGBTQ+ knowledge and services across initiatives.
• Represent QCH in external coalitions and networks to expand LGBTQ+ Youth Services.
• Coordinate participant involvement in annual events, such as the Trans Day of Remembrance and Queens Pride Parade.
• Respond to emergencies, conflict mediation, and crisis intervention as needed.

Staff Leadership & Development:

• Provide supervision, mentorship, and professional development for LGBTQ+ Youth Services staff.
• Lead relevant training for organizations within and outside of QCH to enhance capacity in supporting LGBTQ+ youth.

Strategic Partnerships & Advocacy:

• Collaborate with QCH’s Chief Strategy Officer and LGBTQ+ Older Adult Services on advocacy and policy initiatives.
• Build and maintain strategic partnerships with funders and stakeholders, including the NYC DOE, NYS DOH, local schools, and community-based organizations.
• Ensure timely communication with funders, staff, and stakeholders.

Budget & Compliance Management:

• Oversee the LGBTQ+ Youth Services program budget, including monitoring expenses, processing payments, and maintaining financial compliance.

Qualifications:

• Minimum of 5 years of management experience in youth development, schools, or community-based programs.
• Deep understanding of LGBTQ+ youth issues, gender identity, and transgender inclusion.
• Knowledge of behavioral health integration and LGBTQ+-affirming positive youth development practices.
• Experience providing sexual health education to youth/young adults preferred.
• Familiarity with trauma-informed practices and inclusive community-building in youth programs.
• Commitment to multicultural programming and working with diverse communities.
• Master’s degree in social work, Counseling, Psychology, or a related field preferred (LMSW/LCSW candidates highly desirable).
• Knowledge of NYC DOE systems and Queens communities is a plus.
• Must pass NYS DOH Fingerprinting Screening, PETS Clearance, NYS Clearance Review Background Check, three reference checks, and a physical exam with an updated TB test.

What you’ll get:

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Accounts (FSA)
• Paid Family Leave
• 403b Retirement Plan
• Eligible for up to 27 days of annual leave (17 days in your first year), and 12 sick days
• Specified Federal Holidays off
• Professional development, training, and networking opportunities  

Additional Benefits:

• Paid Family Leave: QCH supplements the New York State Paid Family Leave benefit to ensure full pay during approved leave.

Join us in making a meaningful impact on our community!

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Drug-Free Workplace.

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