Job Description

JOB SUMMARY: 

The Director of Human Resources is a key leadership role responsible for overseeing all HR functions while aligning people strategy with business goals. This position is both strategic and hands-on, managing day-to-day HR operations while advising leadership on organizational development, compliance, and culture. 

The Director leads all aspects of HR, including employee relations, talent acquisition, benefits, performance management, and compliance. The Director also evaluates, recommends, and oversees outsourced functions to ensure accuracy, efficiency, and compliance.  

The Director manages team members and partners closely with leadership to foster a positive and high-performing workplace culture. 

JOB DUTIES: 

Core duties and responsibilities include the following. Other duties may be assigned. 

Strategic Responsibilities 

• Partner with executive leadership to develop and implement people strategies aligned with company objectives. 

• Drive employee engagement, culture, and retention initiatives using data-driven insights. 

• Lead performance management, succession planning, and talent development efforts. 

• Identify and implement best practices in DEI, learning and development, and recognition programs. 

• Develop and monitor HR metrics and KPIs; report trends to leadership to guide decision-making. 

• Provide strategic oversight of compensation philosophy, pay equity, and organizational structure. 

• Review and recommend HR functions that can be outsourced; oversee vendor selection, implementation, and ongoing performance. 

Operational Responsibilities 

• Employee Relations & Compliance 

• Serve as a trusted advisor to managers on employee relations, performance, and disciplinary actions. 

• Conduct workplace investigations and manage conflict resolution. 

• Ensure compliance with all federal, state, and local employment laws (e.g., FMLA, ADA, ESTA, ACA). 

• Manage processes for ADA accommodations and crisis response in partnership with external advisors. 

• Draft and implement HR policies and ensure timely updates to employee handbooks and policy manuals. 

• Payroll & Benefits Administration 

• *Own and administer payroll; ensure timely and accurate data entry and coordination for processing, garnishments, tax filings, and imputed tax reporting. 

• *Lead annual benefits renewal and open enrollment; process all forms and documentation for new hires, changes, and terminations.  

• *Administer and optimize the self-funded prescription plan, including utilization reporting.  

• *Work with outsourced COBRA and Medicare Part D providers to supply and upload required data for processing.  

• *Administer the 401(k) plan including employee enrollments/terminations, non-discrimination testing, and required filings.  

• *Manage FSA program administration and employee education.  

• *Administer the Employee Assistance Program (EAP).  

• Ensure the creation and distribution of all required payroll and benefits notifications. 

• Compensation & Rewards 

• Implement and annually update the compensation program; develop and manage the annual salary budget. 

• Conduct compensation benchmarking using tools such as ASE and CEL surveys. 

• Analyze internal and external equity; ensure consistent and competitive compensation practices. 

• Support and administer annual bonus assessments and performance-based pay. 

• Audit and adjust annual pay increases and bonus distributions as needed. 

• Talent Acquisition & Onboarding 

• Oversee full cycle recruiting for exempt and non-exempt roles; manage relationships with external recruiters. 

• Own ATS administration, onboarding experience, and new hire documentation compliance. 

• HR Systems & Reporting 

• Serve as primary administrator of HRIS; manage employee records and reporting. 

• Maintain HR documentation in compliance with federal, state, and audit requirements. 

• Leave & Time Off Administration 

• Manage all employee leaves (FMLA, STD/LTD, Parental Leave) and time-off policies (PTO, ESTA, VTO, etc.). 

• Oversee policy updates, resets, and accrual audits. 

• Training & Development 

• Lead the stay interview process and training strategy, including LMS improvements and career development tools. 

• Track training hours, safety programs, and compliance-based education. 

• Other 

• Administer EEO-1, OSHA, BLS, and other required government reporting. 

• Lead HR's role in background checks, workers’ compensation, unemployment claims, and motor vehicle record checks. 

• Support participation in company awards, surveys, and other employer branding initiatives. 

SUPERVISORY RESPONSIBILITIES: 

• Provide direct supervision and development support to the HR team, as well as mentorship to interns or additional support staff as needed. 

• Oversee workload distribution, coaching, and development of HR team members. 

JOB REQUIREMENTS: 

1. Bachelor’s degree in Human Resources, Business Administration, or related field required. 

1. Minimum of 5+ years of progressive HR experience, with at least 2 years in a leadership or generalist role. 

1. PHR or SHRM-CP certification preferred. 

1. Experience with HRIS and payroll systems required. 

1. Strong knowledge of HR practices, benefits, and federal/state employment laws. 

1. Excellent interpersonal, organizational, and communication skills. 

1. High degree of discretion, integrity, and judgment in handling sensitive information. 

1. Ability to balance strategic thinking with operational execution in a fast-paced environment. 

1. Perform all job duties with a positive attitude. 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS: 

Employee will regularly be required to sit, use hands to handle or feel, and talk or hear. Employee will be frequently required to ascend/descent multiple flights of stairs, reach with hands or arms, and occasionally navigate uneven terrain by foot. Employee is occasionally required to sit or stand; walk and stoop, kneel, crouch, or crawl. Employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal working office conditions. Noise level in this work environment is usually quiet to moderate.  

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