Job Description
DEPARTMENT: Security & Transportation
REPORTS TO: Vice President, Guest Experience and Event Security
STATUS: Full-Time; Exempt
San Diego Padres Commitment:
The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.
We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable, and passion for our mission goes a long way.
Your role as a Director, Event Security & Transportation:
We are seeking an experienced and multifaceted Director of Event Security & Transportation who is adept at designing, planning, and implementing security and access control programs.
The ideal candidate will be responsible for all aspects of event day security. This includes vendor management and performance, staffing deployments, MLB BSOP & Credential compliance, SAFETY ACT compliance, Event Management Center (EMC) operations, incident tracking & documentation.
The Director will be responsible for the overall management of the Event Security & Transportation program, incorporating new technology into a seamless, safe experience for guests, employees, contracted partners, and players/performers.
All the responsibilities we will trust you with:
- Manage the Event Management Center (EMC) with direct supervision over EMC Manager, Incident Investigators, CCTV Operator, and event day dispatchers to include SDPD, SDFD, ELITE Security, Guest Experience, Aramark, and DNC to ensure the protection of Petco Park and the San Diego Padres
- Recruit, hire, develop, grow, and lead EMC Managers, Incident Investigators, and Dispatchers and collaborate with Event Staff in accordance with all EMC logistics and operations
- Manage the overall budget oversight for the Event Security & Transportation budget including staffing/equipment/contracted partners/technology
- Coordination of all San Diego Padres and Petco Park event day needs as it relates to event security (Elite Security/SDPD/SETC) and parking (Ace Parking)
- Prepare, distribute, and memorialize all Event Security & Transportation reports, including Open Gate scan summary, credential scan summary, incident reports, and post-event summary reports
- Research, develop, and implement policies and procedures regarding staff and event safety requirements and ensure they align with company values. Safety and Security policies should remain up to date and staff should be knowledgeable about how to execute the program initiatives properly. The Director, Event Security & Transportation is responsible for training staff as well as ensuring that programs put in place remain relative to the Ballpark, event(s), and applicable laws
- Responsible for emergency preparedness by maintaining a working knowledge of all emergency policies, procedures, and regulations and successfully activating our Crisis Response Team
- Execute and train staff on emergency procedures program
- Collaborate with management and public safety officials to develop training programs, employee safety presentations, practical exercises, and tabletops to ensure our operating procedures are provided for internal and external guests
- Oversee Credentialing Systems (ABI/MLB/Guest Pass)- Production/Design
- Oversee Access Control & Avigilon IP Security Camera Systems
- Participate in any MLB league mandated security audits
- Serve as the Administrator for 24/7 Software and Alert Media Platforms
- Serve as Project Manager for SAFETY Act Compliance
- Provide effective leadership regarding the security planning and management for all events at Petco Park, including collaboration with Elite Security and other departments by providing security briefing and deployment notes in advance for each event
- Partners with the Guest Experience department on developing and executing all Ingress Analysis procedures to include staff deployments, proper usage of ticket scanners, and security screening procedures
- Creates checklists pertaining to security procedures and train Security Supervisors on how to evaluate our staff and operations to streamline and enhance all security operational procedures
- Coordinates and tracks all trainings for the Event Security & Transportation Department
- Proactive enforcement of Petco Park policies and procedures and ensure timely response and follow-up to violations and complaints from guests, clients and employees according to established policies and procedures
- Develop, execute, review, and memorialize data from Red Team Assessments for events taking place at Petco Park while evaluating our Guest Experience, Security, and Emergency Procedures
- Coordinates with Petco Park Events Department and client with regards to special event deliveries, logistics, and security/transportation needs based on logistics obtained by attend weekly event meetings
- Maintains inventories and coordinates preventative maintenance on all Event Security & Transportation Department equipment, such as metal detection equipment, tables, and uniforms
- Perform quality control audits throughout Petco Park in public and restricted areas to identify safety concerns and security vulnerabilities. Develop after-action reports and operating procedures to address any areas identified from quality control audits
- Maintain industry standards for asset protection, access control systems, CCTV, and other facility security policies and procedures designed to enhance the security and safety of the arena and organization
- Supports, operates and monitors AirSpace Galaxy, Alert Media, Avigilon IP Security Camera Systems, iLobby, 24/7 Software, Tableau, and other departmental procedures and processes – might need to add spAce parking platform
- Manage and maintain all elements of our 24/7 incident management system including 24/7 and Event Mode IMS, 24/7 and Event Tasks, Communicators, Conversations, Lost and Found and Request Tracker
- Collaborates with internal departments and partners to obtain all credential requests to produce the proper credentials and access
- Oversee the production of all Petco Park credentials, including ballpark contracted partners, to include season credentials and daily event credentials as needed
- Oversee the production of all Petco Park Parking Permits, including ballpark contracted partners, to include season credentials and daily event credentials as needed
- Serves as Ballpark Operations Manager on Duty for certain special events
- Always represents the Club positively and professionally
- Other duties and projects as assigned
You will be required to meet the following:
- A bachelor’s degree in criminal justice strongly preferred
- A minimum of 3-5 years of experience in Event Security management and/or applicable Arena/Ballpark/Stadium operations management
- Excellent customer service abilities and problem-solving skills
- Experience with Avigilon IP Security Camera Systems strongly preferred
- Must have a general interest and ability in technology and a variety of different types of applications
- General knowledge of office skills and the use of office equipment (copier, laser printers, fax machine, telephones, computers, two-way radios)
- Excellent written and verbal communication skills with proven ability to multi-task, pay careful attention to detail, and manage projects on strict deadlines
- Minimum physical requirements: Ability to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; ability to lift and transport up to 50 pounds
- Fluently bilingual in English/Spanish preferred
- Possess a high degree of discretion, integrity, professionalism, and accountability, while maintaining a professional image and demeanor
- Strong ability to work with others in a collaborative, team environment
- Able to work flexible hours, including evenings, weekends, holidays, and extended hours as needed
- As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check
Salary and additional compensation:
Per the California pay transparency law, the base salary range for this full-time position is $85,000 to $105,000. As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.
In addition to the base salary, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to:, Medical, Dental, Vision, 401(k) with employer match + automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, lunch provided weekly, employer-provided game tickets to home games, onsite fitness classes and experiences, ballpark discounts on food and retail, work from home Fridays (during the off-season and when team is on the road), smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents, which may be modified or amended at any given time.
The San Diego Padres are an Equal Opportunity Employer.
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Job Tags
Holiday work, Full time, Temporary work, Work experience placement, Casual work, Work from home, Flexible hours, Afternoon shift,