We're on the lookout for 10-20 Customer Service Specialists to be the primary link between our company and our list of Fortune 500 clients. This position is an opportunity to work from home with the flexibility to create your own schedule and manage your weekly hours. Positions offered are full time, part time and seasonal.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.
Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Strong phone and verbal communication skills, plus active listening skills
Comfortability with CRM systems and best practices
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
The Shella Foundation is a nonprofit organization dedicated to enhancing the lives of seniors, children, veterans, and individuals with disabilities. Through strategic grants, community partnerships, and fundraising initiatives, we empower individuals to live independently...
...Mountain View, CA Duration: Fulltime Skill & Experience Experience: 5+ years Must-have: Java (v21+), AWS ( Note - Java (v21+) refers to Java Development Kit (JDK) version 21 Nice-to-have: EC2, MSK (Amazon Managed Streaming for Apache...
...Work from Home Data Entry & Office Administration Flexible Online Role About the Job We are seeking organized and motivated... ...managing digital records, supporting administrative projects, and assisting with online research across multiple industries. This...
...Cannabis Country Store Were hiring! Cannabis Country Store is seeking an Assistant Store Manager to join our team in Battle Ground, WA. This is an excellent opportunity for a dependable, detail-oriented, and motivated professional to play a key leadership role in...