Job Description

Customer Service Representative (Seasonal Position - Onsite Only)

Why Join Us?

We're dedicated to providing expert guidance to clients navigating tax codes, rules, and processes with integrity, quality, and consistency. The role you play is essential to our success, and together, we are committed to making a real impact.

We are passionate about helping people. For many, filing taxes is one of the most significant financial events of the year—one that can bring both stress and uncertainty. That's where you come in! As part of our team, you'll provide outstanding customer service and tax knowledge, ensuring a smooth and stress-free experience for our clients.

What You'll Do:

Handle inbound and outbound calls, assisting clients with their questions, concerns, and service needs.
Provide clear and accurate information, ensuring clients feel valued and supported.
Maintain a professional and courteous demeanor in all communications, whether verbal or written.
Take ownership of client concerns by researching, resolving, or escalating issues as needed.
Respond to client inquiries promptly through phone, email, or chat.
Accurately document client records and interactions.
Engage in active listening to understand client needs and provide appropriate solutions.
Make recommendations on services or products that best fit client needs.
Utilize various software tools, databases, and scripts to research and provide accurate information.

What You Bring:

1-3 years of experience in a call center or customer service role.
High School Diploma/GED (or equivalent business experience preferred).
Strong written and verbal communication skills.
Excellent active listening and problem-solving abilities.
A patient and empathetic attitude with strong interpersonal skills.
Strong time management and organizational skills.
Ability to thrive in a fast-paced environment.
Proficiency with computers and the ability to learn new technologies quickly.
Comfort with handling complex or multi-line phone systems.
Willingness to develop a deep understanding of our products and services.

Additional Details:

This is a seasonal, onsite position (remote work is not available).
Training and development opportunities are provided.

If you're looking for a rewarding seasonal role where you can make a difference, apply today!
Employment Type: Full-Time
Salary: $ 17.00 Per Hour

Job Tags

Hourly pay, Full time, Seasonal work, Remote job,

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