Job Description

Who are Copenhagen Optimization?
At Copenhagen Optimization, we use data to revolutionize how the world’s busiest airports operate, with the simple aim of making each and every passenger’s journey better. We do this with our wealth of industry-leading experience, combined with powerful analytical capability and our in-house software solution, Better Airport, helping our clients meet their challenges and embrace new opportunities.

Our growing delivery and consultancy team is now based on two continents; Our main office in Copenhagen works closely with our office in Cambridge, MA to support and enable our rapidly growing North American client base.

In this role, you’ll be joining the North American team, and be responsible for client implementation of our software platform Better Airport®. You will also perform and present analysis of our client’s data using our portfolio of in-house analytical tools.

Our software offering is complemented by a range of airport optimization and digitalization consultancy services, where, based on a data-driven and analytical understanding of current reality and challenges, we advise clients on how to solve their most pressing issues and improve their way of working.

We drive success for our clients through engagement and transformation of data into information, and you will be expected to nurture high-performing relationships with our clients to help them understand their data and realize its potential.

What you’re committed to being

• You are structured and analytical, and you enjoy communicating the results of your work directly to clients – orally, as well as in writing
• You are curious about the aviation industry, continuously engaging with our clients to understand challenges and recommend the best solutions
• You are forward-thinking and hands-on when approaching analytical needs, driving implementation and taking the initiative to solve tasks and identify what needs to be done
• You are a trusted advisor - someone who our clients can turn to for advice on the best way to use their data and information
• You are communicative, and able to coordinate the completion of analytical and implementation-based work from multiple clients, leveraging support from an international team and across multiple time zones
• You are focused on quality - in work, in relationships, in results both for our clients and for your colleagues. What sets us apart is the strength of our partnerships, our attitude, and the value we deliver.

What you’ll own

• Analysis and interpretation of client data from a variety of large and complex data sources, including root-cause analysis and quality assessments
• Analytical contributions to a wide variety of consultancy projects across our client network, when required
• Contribute to the end-to-end implementation of our Virtual Queuing platform for airport clients in North America
• Work closely with our Client Success Leads and Developers to engage with our clients, build relationships, and help them to use their data to optimize their operations
• Coordinate project tasks with the development, delivery, and consultancy teams in Copenhagen
• Set up and configure our analytical tools
• Train our clients in the use of Better Airport®, our software platform

What you’ll need

• Bachelor of Science in Engineering, Economics, Business Administration or similar
• 1 to 2 years’ experience in a data-driven, client-facing and/or analyst role
• Experience and interest in the aviation industry is a strong advantage
• Skilled at quantitative analysis of large data sets, preferably with advanced Excel and/or database skills
• Python scripting experience is an advantage
• You are interested in turning business requirements into tangible software development ideas
• You are driven by a desire to make a difference for our clients
• Good English language skills are a minimum, any other language skills are desirable
• The ability and willingness to travel frequently, both internationally and within North America

What we offer

We expect a lot from you - and you can expect a lot from us. Copenhagen Optimization offers many great benefits. We are motivated by our ability to provide impactful results that truly make a difference, and we provide you with all the tools and support that you’ll need to succeed and thrive in our team.

Your role begins with spending time with our team in Cambridge, MA and in Copenhagen, getting to know us and the way we work. Combined with extensive training on our in-house software platform, client base, and analytical tools, your onboarding is designed to give you the best start with us.

Joining our North American team offers opportunities to shape your role and your working environment. Our office in Cambridge, MA is focused on the Americas, giving plenty of opportunity to travel throughout the region for our clients and to our headquarters in Copenhagen, Denmark. Frequent travel is an expected part of the role.

As part of our North American team, you will also receive the following benefits:

• Health, Dental, Vision and Life insurance
• 401K Plan and Match
• 5 weeks annual vacation
• A flexible approach to work, balanced between remote and in our office in Cambridge.

You will be given responsibility for client-related tasks from the beginning, working in a truly international environment with a strong focus on the aviation industry.

As a growing company, we often work with short deadlines and must be able to adapt to new situations quickly. At the same time, we have a constant focus on planning our time to secure delivery of our services at a high-quality level. We expect you to be flexible and willing to put in that extra effort when required. This flexibility goes both ways - we do not evaluate your performance by how many hours you put in, but by your results.

Interviews are held as soon as we receive applications from interesting candidates – if this role sounds like you, submit an application, tell us about yourself and why you decided to apply.

Important information

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Currently, Copenhagen Optimization is not able to provide visas or work permits. You must have the ability to work in the United States.

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