Responsibilities:
We are seeking an AMS Support Analyst. A connected vehicle service organization for a major Original Equipment Manufacturer (OEM) owning vehicles with connected capabilities across USA and Canada. The Connected IT systems comprise of several Back end, Front ends and middleware applications. The systems integrate with the connectivity units inside the vehicle, first parties like Mobile Network Operators (MNOs) and call centers, third parties like data stream consumers, the OEMS systems, and systems from the parent company. This enables features like the ability to remotely start the vehicle or the ability to know the last parked location of the vehicle or the ability to change their network carrier or to share lock their vehicle using an Alexa voice command and many more.
– Develop and maintain accurate technical and user documentation.
– Perform operational tasks like monitoring, analysis, reporting and prompt attention to issues.
– Monitor communications for any outages/incidents which affect the user community.
– Coordination with internal and external stakeholders for driving the issues towards the closure.
– Analyze incidents and come-up with improvement ideas to avoid incidents and reduce inflow.
– Perform system administration tasks e.g., certificate management, product version tracking and upgrade support, etc.
Qualifications:
– Need Computer Science degree.
– 5 years of experience required.
– Any programming background is a plus.
– AMS support experience.
– Strong analytical ability to quickly understand the issues, debug and arrive at solutions.
– Excellent communication skills (verbal and written both).
– Hands on, self-driven, solution oriented and customer focused.
– Ability to query the system logs and debug issues.
– Understand System integration concepts and especially API specifications.
– Ability to create flow diagrams to create an operational view of the functionality.
– Good exposure to automotive domain, preferably in the area of connected vehicle.
– Strong technical background demonstrating solid understanding of IT systems and ability to support them.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Auburn Hills MI Jobs, AMS Support Analyst, AMS, OEM, Alexa Voice Command, APIs, Connected Vehicle, Original Equipment Manufacturer, Mobile Network Operators, Automotive, Michigan Recruiters, Information Technology Jobs, IT Jobs, Michigan Recruiting
We help companies that are looking to hire AMS Support Analysts for jobs in Auburn Hills, Michigan and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext. 12 or email us at [email protected] . Click here to submit your resume for this job and others.
|
***This is a fully remote position.**** El Toro Interactive is a digital marketing agency that lies in a full service eCommerce ecosystem, specializing in fashion and beauty. With aim to have the best talent in the US, so physical location is not an issue. We are seeking...
...About Mozaic: Mozaic.io is a fast-growing payments startup focused on facilitating payouts to creators and their collaborators all over the world. Our dynamic and collaborative team is dedicated to revolutionizing the way creators get paid. Our company has offices in...
...Put your Insurance Experience to work FROM HOME! At WAHVE , we value significant insurance experience and want to revolutionize the way people think about phasing into retirement by offering qualified candidates the opportunity to continue their career working...
...genuinely enjoys hands-on work. In short, we are looking for the Warehouse Manager for our Warehouse in Londonderry, NH. To be more... ...KEY CONTRIBUTIONS: Meets and exceeds weekly and monthly shipping quotas defined by internal metrics. Monitors & manages variable...
...Initial Communications is a dynamic marketing company that provides innovative marketing... ...clients. We are seeking an enthusiastic Entry Level Marketing Coordinator to join our Orlando... ...without focusing on social media or digital marketing. Position Summary: The Entry...