Added - 06/04/25
Other Area(s)
Miami | Direct Hire
Location: On-site | Full-Time | Pay: Starting at $60,000 - $75,000/year + monthly bonuses
Are you a people-first leader who thrives in fast-paced, goal-driven retail environments? Join a growing company that combines luxury jewelry sales with lending services, where relationship-building and sharp business sense are equally valued. We’re looking for a Retail Store Manager to take ownership of store performance, energize a team, and deliver an elevated customer experience.
Lead from the front—coaching, motivating, and inspiring your team to exceed sales expectations.
Build loyalty with returning clients and ensure every guest leaves with a five-star experience.
Oversee both retail and loan transactions with attention to detail and compliance.
Manage the loan lifecycle—from issuance to repayment and redemption.
Track key lending metrics like LTV (loan-to-value), turnover rates, and interest revenue.
Stay informed on applicable regulations and ensure store compliance at all times.
Maintain and monitor stock levels for jewelry, watches, and loaned items.
Ensure items are priced strategically, secured properly, and displayed attractively.
Conduct audits to maintain accuracy and accountability in the system.
Recruit, onboard, and lead store associates and support staff.
Provide real-time coaching and schedule regular feedback sessions.
Foster a culture of growth, integrity, and teamwork.
Keep a close eye on your store’s financials—monitoring budgets, margins, and profitability.
Analyze trends and adapt strategies to meet business goals.
Maximize both retail sales and loan revenue performance.
Partner with the marketing team on campaigns to drive foot traffic and awareness.
Organize in-store promotions and local outreach to grow customer base.
Enforce safety procedures for inventory and cash handling.
Step in to resolve escalated customer concerns with professionalism and care.
Legal authorization to work in the U.S.
Bilingual fluency in Spanish and English (strongly preferred)
Minimum 3 years of experience managing a retail store—preferably in jewelry, pawn, or luxury goods
Strong understanding of performance metrics (KPIs) and what it takes to exceed them
Solid knowledge of POS systems and inventory software
Passion for customer service, team building, and personal accountability
High school diploma or equivalent (college degree is a plus)
Willingness to work flexible hours, including weekends and holidays
Ability to stand and move for extended periods in a retail setting
Base salary from $60K/year, plus monthly performance-based bonuses
Commission opportunities
Paid time off (vacation and sick leave)
Paid training & leadership development
Health, dental, vision, life, and supplemental insurance plans
Financial wellness tools (SmartDollar)
Team-building events, lunch incentives, and merchandise discounts
Employee referral bonuses
Career growth potential into multi-store management
#FLA2025
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